Shipping Policy
Shipping Policy
At Fooso, we work hard to ensure your orders reach you safely and on time. Please read our shipping policy carefully to understand how we process and deliver your orders.
📦 Order Processing Time
All orders are processed within 24–48 hours of placement (excluding Sundays and public holidays). Once your order is confirmed and payment is received, our team gets to work right away to pack and dispatch it.
Note: Orders placed after 5:00 PM IST may be processed the next business day.
🚚 Estimated Delivery Time
We deliver across India. Once dispatched, your order is estimated to arrive within:
- Metro Cities: 3–7 Business Days
- Other Cities & Towns: 5–10 Business Days
Delivery timelines are estimates and may vary depending on your location and courier partner availability.
📍 Order Tracking
Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment in real time through our courier partner's website.
If you haven't received your tracking details within 48 hours of placing your order, please contact us at foososupport@gmail.com.
⚠️ Possible Delays
While we always strive for on-time delivery, there may be occasional delays due to:
- Public holidays or festive seasons (Diwali, Holi, etc.)
- Extreme weather conditions or natural calamities
- High order volumes during sale periods
- Unforeseen logistical or courier disruptions
In such cases, we will do our best to keep you informed. We appreciate your patience and understanding.
🆓 Shipping Charges
We offer free shipping on eligible orders. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
📞 Shipping Support
Facing an issue with your shipment? We're here to help!
📧 Email: foososupport@gmail.com
⏰ Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
Our team will respond within 24 hours and work to resolve your concern as quickly as possible.
— Team Fooso