Return & Refund Policy

Return & Refund Policy

At Fooso, your satisfaction is our top priority. We want you to love every product you receive. If for any reason you are not completely satisfied, we're here to make it right.

🔄 Our 7-Day Return Policy

We offer a 7-day return window from the date of delivery. If you wish to return a product, please contact our support team within 7 days of receiving your order.

✅ Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is raised within 7 days of delivery
  • The product is unused, unwashed, and in its original condition
  • All original packaging, tags, accessories, and invoice are intact
  • The product is not from the non-returnable category (see below)

📦 Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged or broken upon delivery
  • Defective or not functioning as described
  • Incorrect (wrong item or wrong variant sent)

Please contact us within 48 hours of delivery with your order number and clear photos/video of the issue at foososupport@gmail.com. We will arrange a replacement or full refund at no extra cost to you.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, washed, or altered
  • Items without original packaging or missing accessories
  • Products damaged due to misuse, negligence, or improper handling
  • Perishable or hygiene-sensitive products (if applicable)
  • Items marked as "Final Sale" or "Non-Returnable" on the product page

💰 Refund Process

Once we receive your returned item, our team will inspect it within 2–3 business days. After successful inspection:

  • Approved Refunds: Will be processed within 5–7 business days to your original payment method (UPI, bank account, credit/debit card, etc.)
  • Store Credit: If preferred, we can issue store credit for faster resolution
  • You will be notified via email once your refund is processed

Note: Original shipping charges (if any) are non-refundable unless the return is due to our error.

🔁 Exchange Policy

We currently offer exchanges for defective or incorrect items only. If you'd like a different product, we recommend placing a new order after your refund is processed.

📧 How to Initiate a Return

To start a return, simply:

  1. Email us at foososupport@gmail.com with your Order ID and reason for return
  2. Attach clear photos or a video of the product (required for damaged/defective claims)
  3. Our team will respond within 24 hours with next steps

📞 Need Help?

Our support team is always happy to assist you.

📧 Email: foososupport@gmail.com
⏰ Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST

We are committed to resolving every concern fairly and promptly. Thank you for trusting Fooso! 🙏

— Team Fooso